1. How long does delivery take?
Orders are prepared within 24–48 hours after payment confirmation.
- European Union & Switzerland: 8–10 working days
- United Kingdom: 6–10 working days
- South Africa: 8–12 working days
Delivery times may vary depending on the destination, customs procedures, and courier operations.
2. How much does shipping cost?
We offer free shipping and free returns on orders over €30.
For orders below €30, a standard shipping fee applies and will be calculated during checkout.
All prices displayed on our website include VAT.
3. How can I track my order?
Once your order has been shipped, you will receive a tracking email containing your tracking number and tracking link.
This allows you to monitor your shipment in real time.
4. What payment methods do you accept?
Reyzentha supports secure payment methods including:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All transactions are encrypted and securely processed through trusted payment providers.
5. Can I change or cancel my order?
If you need to modify or cancel your order, please contact us immediately at
contact@reyzentha.com.
Changes can only be made before the order has been shipped. Once dispatched, orders cannot be canceled, but they may be returned after delivery in accordance with our Return Policy.
6. What is your return policy?
We offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your product, you may request a return within 60 days of delivery for a refund, according to our Return Policy.
To qualify for a return, products must remain in their original condition, and additional conditions may apply.
7. How do I start a return?
To initiate a return, please contact us at
contact@reyzentha.com with your order number and reason for the return.
We will provide you with detailed return instructions.
Refunds are processed within 5–10 business days after the returned item has been received and inspected.
8. What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include clear photos of the issue and email them to
contact@reyzentha.com.
We will arrange either a replacement or a full refund at no additional cost.
9. Do you offer exchanges?
We currently do not offer direct exchanges.
If you require a different size, style, or product, we recommend returning the original item and placing a new order.
10. Are Reyzentha products covered by warranty?
Yes, all products include a 30-day quality warranty covering manufacturing defects or issues identified upon delivery.
If you experience any issues, please contact our support team for assistance.
11. Do you ship outside the European Union?
We currently focus primarily on shipping within the European Union.
If you are located outside the EU, feel free to contact us at
contact@reyzentha.com to check shipping availability for your country.
12. How can I contact customer support?
Our support team is available 24/7 to assist you with any questions, concerns, or order inquiries.
You can contact us anytime at
contact@reyzentha.com.