Informativa sulle spedizioni
Store: Reyzentha
Address: Via Camillo Benso Conte di Cavour 83, 21051 Arcisate Varese, Italy
Email: contact@reyzentha.com
Phone: +39329385055
Full Name: Younes Jali
At Reyzentha, we are committed to providing a fast, secure, and dependable shipping experience. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Processing Time
All orders are processed within 1–2 business days after payment confirmation. Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking number and a tracking link to monitor your shipment.
Please note that orders placed during weekends or public holidays will be processed on the next available business day.
2. Shipping Time and Delivery Area
We currently ship to several international destinations using trusted private courier services to ensure safe and timely delivery.
- European Union & Switzerland: 8–10 working days
- United Kingdom: 6–10 working days
- South Africa: 8–12 working days
Delivery times may vary slightly depending on the destination, customs procedures, and local courier operations.
3. Shipping Fees
- Free Shipping & Returns from €30: Orders over €30 qualify for free shipping and free returns.
- For orders below €30, standard shipping charges apply and will be calculated during checkout.
All prices displayed on our website include VAT unless otherwise stated.
4. Order Tracking
Once your order has been shipped, you will receive an email with your tracking information. You can monitor your shipment online at any time.
If you do not receive your tracking details within 48 hours after dispatch, please contact us at contact@reyzentha.com.
5. Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact us as soon as possible. We will work directly with the courier service to resolve the issue promptly.
Reyzentha is not responsible for delays caused by incorrect shipping information, courier disruptions, customs clearance procedures, or unforeseen circumstances beyond our control.
6. Address Accuracy
Please ensure that all shipping details provided during checkout are accurate and complete.
We are not responsible for orders delivered to incorrect addresses due to customer error. If you notice a mistake after placing your order, contact us immediately so we can attempt to update the information before shipment.
7. Split Shipments
In certain situations, items from the same order may be shipped separately due to stock availability or logistical reasons. If this occurs, separate tracking details will be provided for each shipment.
8. Customer Support
Our support team is available 24/7 to assist you with any questions regarding shipping, tracking, or delivery.
You can contact us anytime at contact@reyzentha.com.