Informativa sui rimborsi
Store: Reyzentha
Address: Via Camillo Benso Conte di Cavour 83, 21051 Arcisate Varese, Italy
Email: contact@reyzentha.com
Phone: +39329385055
Full Name: Younes Jali
At Reyzentha, your satisfaction is our highest priority. We are dedicated to providing premium-quality products and a smooth, reliable shopping experience. If you are not completely satisfied with your purchase, our team is here to help.
1. 60-Day Money-Back Guarantee
We proudly offer a 60-day satisfaction guarantee on all purchases. If you are not fully satisfied with your order, you may request a return within 60 days of delivery for a refund, in accordance with our Return Policy.
To qualify for a return, products must remain in their original condition, and additional conditions may apply.
2. Conditions for Returns
To be eligible for a return:
- The item must be unused, unwashed, and in its original condition.
- The product must be returned in its original packaging with all included accessories (if applicable).
- A valid proof of purchase (order number or receipt) must be provided.
Returns that do not meet these requirements may not be accepted.
3. Return Process
To request a return, please contact our support team at contact@reyzentha.com with your order number and reason for the return. We will provide you with the return address and detailed return instructions.
Once your returned item has been received and inspected, you will receive a confirmation email and your refund will be processed accordingly.
4. Refunds
Approved refunds will be issued to your original payment method within 5–10 business days after the returned item has been received and verified. Processing times may vary depending on your bank or payment provider.
5. Exchanges
We currently do not offer direct exchanges. If you would like a different product, we recommend returning your original item for a refund and placing a new order.
6. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include clear photos of the issue, and we will arrange a replacement or full refund at no additional cost.
7. Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return, including personal care items, undergarments, or opened sealed goods. Any non-returnable items will be clearly stated on the product page.
8. Late or Missing Refunds
If you have not received your refund after 10 business days:
- Please check your bank account again.
- Contact your credit card provider, as processing times may vary.
- If the issue continues, contact us at contact@reyzentha.com for assistance.
9. Free Returns
We offer free returns on orders over €30. For orders below this amount, return shipping fees may apply unless the item received is defective or incorrect.
10. Customer Support
Our customer support team is available 24/7 to assist you with any questions regarding returns, refunds, or products. You can contact us anytime at contact@reyzentha.com.