Store: Reyzentha
Address: Via Camillo Benso Conte di Cavour 83, 21051 Arcisate Varese, Italy
Email: contact@reyzentha.com
Phone: +39329385055
Full Name: Younes Jali
At Reyzentha, we are committed to offering refined, high-quality women's fashion. Every garment — from dresses and knitwear to seasonal collections and premium fabric styles — is carefully inspected before shipping. This Warranty Policy explains what is covered, what is excluded, and how to request assistance if you experience any issues with your order.
1. Warranty Coverage
All products include a 30-day quality assurance warranty starting from the date your order is delivered.
This warranty covers:
- Manufacturing or production defects
- Loose seams, stitching problems, or construction flaws
- Faulty zippers, buttons, clasps, or closures
- Fabric defects or visible imperfections upon arrival
- Incorrect item, size, color, or variant received
- Damage that occurred during shipping
If your issue falls within these categories, we will provide either a replacement or a full refund.
2. What the Warranty Does NOT Cover
The following situations are not considered manufacturing defects and are therefore not covered under this warranty:
- Normal wear and tear from regular use
- Damage caused by improper washing, drying, ironing, or garment care
- Shrinking, fading, stretching, or pilling over time
- Stains caused by makeup, perfume, deodorant, or other substances
- Accidental damage such as tears, burns, or pulled threads
- Damage resulting from misuse, alterations, or mishandling
- Items returned with strong odors such as smoke, perfume, or chemicals
- Final sale or clearance products (if applicable)
These cases are not classified as product defects.
3. How to File a Warranty Claim
To submit a warranty claim, please contact us at contact@reyzentha.com and include:
- Your order number
- Clear photos or videos showing the issue
- A brief description of the problem
Our support team will review your request within 24–48 hours.
4. Approved Warranty Solutions
If your warranty claim is approved, you may choose one of the following solutions:
- Free replacement (same item, size, and color if available)
- Full refund to your original payment method
- Store credit for future purchases
All shipping costs related to approved warranty claims are fully covered by Reyzentha.
5. Warranty Timeframe
Warranty claims must be submitted within 30 days of delivery.
Claims submitted after this period may no longer qualify for warranty coverage.
6. Customer Support
Our support team is available 24/7 to assist with warranty claims, returns, or general inquiries.
You can contact us anytime at
contact@reyzentha.com.